Shipping policy
Shipping Policy
🎉 Enjoy FREE shipping on all orders — worldwide!
Thank you for shopping with SMS MERCHANDISE. Below you'll find everything you need to know about our shipping process.
Processing Time Your order ships within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Destinations We currently ship to:
- 🇨🇦 Canada
- 🇺🇸 United States
- 🇬🇧 United Kingdom
- 🇪🇺 Europe
- 🇦🇺 Australia & 🇳🇿 New Zealand
- 🌍 Select international destinations, including the UAE, Switzerland, Norway, Hong Kong, Israel, Japan, South Korea, Malaysia, and Singapore
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Canada | Ships in 1–3 days • Delivered in 3–5 business days |
| United States | Ships in 1–3 days • Delivered in 7–10 business days |
| United Kingdom | Ships in 1–3 days • Delivered in 10–14 business days |
| Europe | Ships in 1–3 days • Delivered in 10–14 business days |
| Other international | Ships in 1–3 days • Delivered in 10–20 business days |
Please note these are estimates. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Order Tracking Once your order ships, you'll receive a tracking number via email to monitor your delivery status.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at info@smsmerchandise.ca and we'll investigate promptly.