Shipping policy
Thank you for shopping with SMS MERCHANDISE. Below you'll find all the information you need about our shipping process.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Destinations We currently ship to the following regions:
- 🇨🇦 Canada
- 🇺🇸 United States
- 🇬🇧 United Kingdom
- 🇪🇺 Europe
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Canada | 7–15 business days |
| United States | 7–15 business days |
| United Kingdom | 10–20 business days |
| Europe | 10–20 business days |
Please note these are estimates and actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at david@smsmerchandise.ca and we'll investigate promptly.